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Internet 100 & Digital Home Phone Plus Bundle

Internet 100 & Digital Home Phone Plus Bundle

  • Unlimited Internet usage
  • Up to 100 Mbps download speed
  • Up to 30 Mbps upload speed
  • 24/7 technical support
  • 8¢/min to Canada and the U.S.
  • Low international rates with Primus World

  • Internet 100 & Digital Home Phone Plus BundleUnlimited Usage

     

    $59.95/mo. 1

    $89.95/mo. thereafter
    24 month promotion

Frequently Asked Questions

  • What is Digital Home Phone?
    Digital Home Phone works just like your traditional phone service, using a standard phone handset, except your phone calls are sent over the Internet instead of over traditional phone lines (only your Internet needs to be on, not your computer). This is also known as Voice Over Internet Protocol (VoIP).
  • Can I keep my existing telephone number?
    Yes. In most cases, if you switch to Primus Home Phone, you can keep your existing telephone number provided you are within our serviceable area.
  • Can I get a new telephone number?
    Yes. With Primus Digital Home Phone you can choose from the list of available area codes and select your area code upon ordering.
  • What is Telemarketing Guard®?
    Primus Telemarketing Guard is highlighted as one of the few intelligent call filtering solutions available and is an exclusive feature offered only by Primus This feature is included with Primus Home Phone service that will give you additional screening and blocking capabilities for your incoming calls over and above the Do-Not-Call list. Telemarketing Guard automatically identifies phone calls from frequent, mass telemarketers and can intercept the call, send the call to voice mail, or allow the call to proceed depending on your preferences. Click here for details about Telemarketing Guard®. Service restrictions may apply.
  • What is the My Digital Home Phone portal?
    This is an exciting feature offered exclusively to Primus Digital Home Phone customers. You can manage your phone service online with features such as check Call History, manage and listen to Voicemail, manage Contacts, setup Call Forwarding... and more.
  • Am I able to use multiple devices with my Primus Internet?
    Yes, based on your Internet speed, multiple devices can connect to the Internet at the same time via a Wi-Fi network.
  • What equipment is required?
    A Wi-Fi home gateway provided by Primus that is configured to work on our network is required for your Internet service. Equipment rental options are available and equipment may be new or refurbished.
  • When will my services be active?
    After your order has been placed, an equipment shipping confirmation email, including important details about your services ordered will be sent within 5 – 7 business. If you are transferring your existing telephone number there is no need to contact your current telephone provider as Primus will complete this on your behalf. Billing will commence once both your services become active.
  • Is a technician required to come to my home to install my new Digital Home Phone & Internet services?
    A technician is not needed to install your Digital Home Phone service. A welcome kit containing everything you need to get started will be shipped to you. If a technician visit is required to install your Internet service we will contact you and an appointment time will be scheduled.
  • Will Primus Digital Home Phone work on my existing telephone jacks?
    You can either use a cordless phone with multiple handsets or a splitter. If you wish to use your regular phone jacks in your home, please consult our home wiring guide.
  • When ordering a new telephone number, what do you mean by “selecting your area code”?
    As a Digital Home Phone customer you are not limited to the local area code of the place you live. You can select any other area code that is within our Digital Home Phone service area. For example, you could live in Vancouver or Calgary and select a Toronto phone number (416 area code). This means that all your calls to Toronto as well as all calls to you from Toronto will be considered local (not long distance).
  • Do you have to have a computer to have Digital Home Phone?
    A computer is not necessary to use Digital Home Phone. Only a high speed internet (DSL or Cable) connection is required. We ship you an adapter that you plug your standard phone handset into. Digital Home Phone service does not go through your computer, it routes the calls through your internet connection so you can use your computer, browse the internet and talk on the phone at the same time.
  • Will my long distance service also be transferred when I switch to Primus Home Phone?
    Yes. All Primus Home Phone plans include the Primus World long distance plan at no additional plan charge (service restrictions may apply). To view our full line up of Long Distance plans click here.
  • I already own a modem; can I use the one I already have?
    Gateway/modems must be leased through Primus as we only support modems that are configured to our network.
  • Will I be left without any phone service during the switch to Primus?
    Primus will transfer the service from your current phone provider and minimize any interruption to your telephone service. If an interruption does occur, it will be only for a few minutes during the switch. After ordering, you will be contacted by a Primus representative who will instruct you on how to ensure you are not left without internet service when switching to Primus.
  • Will my alarm system work?
    Primus Home Phone and Internet services work with most alarm systems. Follow up with your alarm service provider for more details.
  • Does Primus Digital Home Phone work during a power outage?
    Since Digital Home Phone is a VoIP service you need an Internet connection to make a call. If you do not have Internet service, as in a power outage, or if your Internet is not working, you will not be able to use your Digital Home Phone.
  • Can I keep all my current telephone features (call display, call waiting, call answer) with Primus Digital Home Phone?
    Primus offers more than 18 calling features. Please visit our Home Phone and Bundles sections to get more details. (service restrictions may apply)
  • Does Digital Home Phone include 9-1-1 or 4-1-1 service?
    9-1-1 and 4-1-1 service is available to Digital Home Phone subscribers. There are several important factors to consider regarding the impact of this service on your emergency calls. The type of 9-1-1 Service available to you is basic 9-1-1. Please see details here.
  • Does Primus offer Hearing Impared Services (7-1-1)?
    Yes. Message Relay Service (7-1-1) is available to Primus Home Phone customers.
  • Can I get multiple phone lines with Digital Home Phone?
    You can get up to two phone lines or phone numbers with the Digital Home Phone adapter that comes with your service. If you require additional phone numbers to receive incoming phone calls, you may benefit from our Alternate Number service.
  • Does Primus Home Phone have the distinctive ring feature (also known as Alternate Number) that allows our family to know who the call is for?
    Yes. With Primus Home Phone you can have up to 3 distinctive rings (meaning three alternate phone numbers) on each line. There is an additional monthly charge for each alternate phone number. If you have an existing alternate number and wish to keep it, you may request to have this transferred along with your home phone line as long as service availablity allows. With Digital Home Phone you can also choose to have a different area code from your main phone line. See plan details for more information.
  • Can Alternate number have different area code than my main Digital Home Phone number?
    Yes, this is possible. Please note that all your outgoing calls are billed as if made from your main Digital Home Phone phone number.
  • Do the people I call have to subscribe to Primus Digital Home Phone service?
    You can call any telephone in the world and any telephone can call you - regardless of what equipment or network the person you are calling uses.
  • Can I fax with your Digital Bundle services?
    Yes. A fax machine will work with Digital Home Phone service, however it is highly dependent on the quality of your internet connection. Long distance charges will apply if faxing to a long distance number.
  • Can I protect my Internet modem with a surge protector (Uniterrupted Power Supply)?
    You can protect the electrical component of your system, just not the Cable Internet or DSL telephone line.
  • Can I keep my Digital Home Phone service if I move?
    Yes. With Digital Home Phone service you can take your phone number anywhere you go in North America. You just need to have a High Speed Internet connection at your new location. You can choose to keep your existing phone number or we can provide you with a new Canadian phone number that is local to your area.
  • Can I take the service with me when I travel?
    Yes. Your Digital Home Phone service and your phone number can travel with you around North America. Simply plug your Adapter into a High Speed Internet connection at your new location – and you are ready to go. All your calls will be treated the same way as if made using your Digital Home Phone service from your home. For example if you have a 416 area code phone number and travel from Toronto to Montreal or to Florida, you can make calls as if you were still in Toronto. People will be able to reach you at your 416 # or you can call their 416 # and neither is charged long distance. If you need assistance, please call technical support at 1-800-370-0015.
  • Where are Primus Bundles available?
    Primus Bundles are available across Canada, based on service availability.
  • What makes Primus different?
    Primus offers great service and savings by bringing you more value for your money. Our customers enjoy unlimited internet, faster speeds, exclusive home phone features such as Telemarketing Guard, the My Home Phone portal, and more.
  • What is MyPrimus?
    With MyPrimus you can conveniently manage your Primus account online. Simply register at MyPrimus.primus.ca. With MyPrimus you can:
    • Access your Primus account 24 hours a day, 7 days a week
    • Manage your services and add new ones
    • Pay your bill online
    • Update your billing address and phone number(s)
    • Sign-up for e-billing to receive your monthly invoice by email
    • Set-up preauthorized monthly payments
  • Why do I need to provide an email address?
    A valid email address is required as you will receive activation correspondence through email. Rest assured your email information will not be sold or distributed to other organizations or companies.
  • How are my services billed?
    Fees for most services are billed one month in advance, except for long distance charges which are billed after they are incurred. Your first invoice will contain a partial fee for services incurred from your activation date to the end of your first billing period plus the service fees for your next month. For more details on how to read your invoice, click here.
  • If I sign up for Primus Digital Bundle, will I still receive a monthly bill from my local phone company?
    Once your telephone service has been transferred to Primus, billing with the previous company should automatically cancel.
  • What details will my invoice include?
    Your bills are monthly statements of your account activity. Your bill will show your amount due as well as the payments, refunds, discounts, credits and fees that are applied to your account during the billing period.
  • How will I receive my bill?
    Primus offers electronic billing. If you do not have access to email we can offer paper billing.
  • When will I receive my next invoice?
    Primus will bill you monthly around the same time each month. So, if your current invoice is dated on the 15th of the month, you will get billed next month on the 15th.
  • What payment options do I have?
    You can pay for your Primus services in the following ways:
    • At most financial institutions (online, in person or by phone)
    • Pre-authorized payment
    • Online through MyPrimus at MyPrimus.primus.ca
    • Over the phone by credit card
    • By mailing a cheque or money order Primus, PO Box 4662 STN A, Toronto, ON, M5W 5H4
  • My payments are pre authorized. Will I receive a bill?
    Yes. When you sign up for pre authorized payments you will continue to receive an invoice from Primus before your payment due date. The invoice will contain details of your services within your billing period and you will have a chance to review charges before your pre authorized payment is processed.
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