please scroll over the blue dots to learn more.
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Your account number is used to access all your account information and is required to make any changes or updates.
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You will find important messages about your account and what’s new at Primus here. Additional information can also be found on the last page of your bill.2
The current account summary provides a quick look at your services as well as the current and previous months’ charges. You are not subscribed to any service that is showing $0.00.4
Total amount due on this invoice. If you are paying by cheque or money order, return the bottom portion of the bill with your payment. You can update your account information, pay your bills online and much more by registering for MyPrimus 5
Amount due if you pay after the due date and an interest charge will apply. To prevent late payments, you can register for pre-authorized payment through MyPrimus, email us at customer.care@primustel.ca or call Customer Care at 1-800-806-3273. If you are paying by cheque or money order, return the bottom portion of the bill with your payment.6
If you have any questions about your account or services, Customer Care is available Monday – Friday 8am – 9pm EST and Saturday 8am – 5pm EST (Long Distance and Dial-Up Internet Customer Care is available Monday – Friday only).7
If you are registered for pre-authorized payment, the amount you will be charged will show here.
please scroll over the blue dots to learn more.
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Fees for most services are billed one month in advance except for per minute long distance charges which are billed after they are incurred. 9
- Your first bill may show charges on two lines.
- The first line will contain a partial fee for charges from your activation date to the end of the billing period.
- The second line will show the charges for the service for your next month.
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Any charges not listed above such as taxes, network fee, 911 municipal taxes in the province of Quebec only, paper bill charge and equipment purchases will appear here.11
Find additional important messages here.12
This legend explains additional codes that may appear on your invoice.
Billing Frequently Asked Questions (FAQs)
Your bills are monthly statements of your account activity. Your bill will show your amount due as well as the payments, refunds, discounts, credits and fees that are applied to your account during the billing period.
How are my services billed?
Your first bill may show charges on two lines. The first line will contain a partial fee for charges from your activation date to the end of the billing period. The second line will show the charges for the service for your next month.
For more details on how to read your invoice, click here.
When will I receive my next bill?
Primus will bill you monthly around the same time each month. So, if your current bill is dated on the 15th of the month, you will get billed next month on the 15th.
What is MyPrimus?
With MyPrimus you can conveniently manage your Primus account online. Simply register at MyPrimus.primus.ca
With MyPrimus you can:
- Access your Primus account 24 hours a day, 7 days a week
- Manage your services and add new ones
- Pay your bill online
- Set-up preauthorized monthly payments
- Update your billing address and phone number(s)
- Sign-up for e-billing to receive your monthly invoice by email
- Register your Air Miles® or Aeroplan® collector number
How will I receive my bill? Do you offer electronic billing?
You have the option to receive either a paper bill or an e-bill. There is no charge for e-bills but a small fee applies for paper bills. You can easily change the way you receive your bill through MyPrimus.primus.ca or call us at 1-800-806-3273.
What payment options do I have?
You can pay for your Primus services in the following ways:
- At most financial institutions (follow the instructions for your financial institution for the online portion, in person or by phone)
- Pre-authorized payment – MyPrimus/call us
- Online through MyPrimus at MyPrimus.primus.ca
- Over the phone by credit card by calling Customer Care at 1-800-806-3273. By mailing a cheque or money order Primus Canada, PO Box 4662 STN A, Toronto, ON, M5W 5H4. If you are paying by cheque or money order, return the bottom portion of the bill with your payment.
How do I contact you about my bill if I have questions?
You can easily contact us by calling Customer Service at 1-800-806-3273. If you have any questions about your account or services, Customer Care is available Monday – Friday 8am – 9pm EST and Saturday 8am – 5pm EST (Long Distance and Dial-Up Internet Customer Care is available Monday – Friday only).