Getting Started

Hardware Install Guide

Pick your equipment:

• Fibre Internet ONT and Deco Wi-Fi 6 Pod – | Guide |

What to expect after placing your internet order

We’re excited you have decided to join us and are working hard to get you connected to our internet service. Here’s what will happen next:

1. Order Confirmation
   Within 24 hours of placing your order, we’ll send you an email to confirm your order details. If you haven’t received it, you might want to check your spam or junk folder (and add us to your contacts to avoid missing any future emails).
2. Activation Confirmation
   Within 3 business days, we’ll send you an email or text message confirming the date and time your internet service will be activated.
3. Your Equipment Delivery
   We will ship your equipment by courier within a few days after you place your order. We'll send you an email with the tracking number when it's shipped. Keep the equipment in a safe place until the technician visit.
4. Preliminary Technician Visit
   A technician from our partner company will schedule an initial visit with you to survey your premise and determine the best route to lay the fibre.
5. Fibre Install
   Once you and the technician have agreed on the best route, they install the fibre to your premise.
6. Service Activation
   A technician will complete the installation on the confirmed day and time, connecting the fibre to your home. The technician will require access inside your home to complete this installation.

Here are a few more details about your technician appointment:

• An adult 18 years or older must be home when the technician arrives.
• The technician will probably call to confirm your address, so please keep your phone handy.
• If you live in an apartment, please let the property manager know about the technician's visit because they might need to check the wiring.

If you have any questions about your order or your technician appointment, please get in touch with us right away! Here are the ways you can reach us.