Select from the list of most popular categories and topics below to learn how to get the most out of your Digital Home Phone Service and to troubleshoot common problems.

• Getting Started

  1. Quick Install Guide
  2. Home Wiring Guide

• Troubleshooting and FAQs

  Before troubleshooting, we recommend you visit our Network Status page to confirm the issue is not due to a network outage.

  1. Before contacting technical support for Digital Home Phone
  2. Cannot browse the Internet
  3. Technical Support Network Utility Test Tool
     For Windows
  4. Technical Support Network Utility Test Tool
     For OS X (for Apple computers)
  5. Network Ports used for Digital Home Phone
  6. My Digital Home Phone Password Management
     (Service activated prior to Dec. 15, 2015)
  7. My Digital Home Phone Password Management
     (Service activated post to Dec. 15, 2015)
  8. I can make outgoing calls but I cannot receive calls?
  9. Will Primus Digital Home Phone work on my existing phone jacks?
  10. How do I hook up multiple phones?
  11. I am moving soon. What is needed to move my service?
  12. Faxing with Digital Home Phone

• Feature Guide

  1. Digital Home Phone Features & Access Codes
     (Service activated prior to Dec. 15, 2015)
  2. Digital Home Phone Features & Access Codes
     (Service activated post to Dec. 15, 2015)
  3. Telemarketing Guard^®