Our Hosted Call Centre gives your business complete control over your customer experience, your brand and how you drive productivity within your organization. Choose one of three Call Centre service levels that best suits your business needs.
All levels of our Hosted Call Centre services include the quick access web portal so you can make changes to your Optional Auto Attendant (IVR)* and Call Centre 24/7 as your business demands. Best of all, with Primus Hosted Call Centre, there is no hardware to purchase, no software to install and no monthly maintenance fees – ever!
The quick access web portal allows you to make changes on the fly at any time. Modify Optional Auto Attendant (IVR)* and customize your messaging and prompts to deliver better results. The portal also provides detailed calling reports and a supervisor dashboard.
With Hosted Call Centre there are no costly phone systems, hardware or software to purchase. We supply, implement and manage the entire system allowing you to focus on growing your business.
Hosted Call Centre is delivered over a simple-to-use web interface. This means you can have agents in any office, working from home or even on the road. You can scale up to meet changing needs by quickly adding more agents, supervisors or queues to a single Call Centre for ease of management.
Primus Hosted Call Centre is the ultimate tool for your business to increase productivity. Monitor and manage all calls through the supervisor dashboard to view individual agent performance. Enhanced reporting allows you to identify peak times and staff accordingly.
*Additional charges may apply