Home Phone Features

Including Telemarketing Guard™, an exclusive, patented technology that protects consumers from unwanted calls.

Alternate Number Ringing
*$5/month extra

This feature allows the customer to assign up to 3 additional Telephone Numbers to a single Line. Calls to the alternate numbers' are identified to the subscriber via a different ringing pattern. This feature is also known as Ident-A-Call, SmartRing or Teen Ring in various parts of Canada.

Call Display

This feature sends the Name and Number of the calling party to the Line for each incoming call it receives. The terminal equipment (telephone, fax, modem) on the Line must be capable of reading and displaying the Name and Number information it receives.
*The caller's name may not be available in certain geographic areas.

Call Display Blocking (*67)

For greater privacy and security, you can use Call Display Blocking to block the delivery of your name and phone number or a per call basis. If the person you have called subscribes to Call Display, your call will be identified as "Private Name/Private Number".

Call Forwarding

Call Forward All - This feature (CFW), when activated, redirects all calls made to the Line to another destination. The destination may be any dialable Telephone Number (Local, Long Distance, Toll Free, International) The subscriber is responsible for any toll charges incurred if the line is forwarded to a Telephone Number outside the line's free calling area. CFW is activated by dialing "*72" and then entering the Telephone Number to which calls are to be redirected. CFW may be cancelled by dialing "*73"

Call Forward Busy

This feature (CFB), when activated, redirects calls made to the Line to another destination if the line is busy (i.e. involved in another call). The destination may be any dialable Telephone Number (Local, Long Distance, Toll Free, International). The subscriber is responsible for any toll charges incurred if the line is CFB'd to a Telephone Number outside the line's free calling area The subscriber will then be responsible for activating and deactivating the CFB feature (using " *92 " and " *93 " respectively), as well as programming the target destination - The provider cannot do it for them.

Call Forward Don't Answer

This feature (CFD), when activated, redirects calls made to the Line to another destination if the line is not answered within 5 rings (30 seconds). The destination may be any dialable Telephone Number (Local, Long Distance, Toll Free, International). The subscriber is responsible for any toll charges incurred if the line is CFD'd to a Telephone Number outside the line's free calling area. The subscriber will then be responsible for activating and deactivating the CFD feature (using "*94" and "*95" respectively), as well as programming the target destination - The provider cannot do it for them.

Call Hold

This feature lets you free up your hands and put your caller on hold. Simply press the LINK¸ FLASH or HOLD button located on your phone, once. To reconnect the caller, press the LINK¸ FLASH or HOLD button once again.

Call Screening

Customers who want to screen calls from specific Telephone Numbers number may do so by dialing "*60". After entering "*60", the Line subscriber will be prompted to create, delete or edit a list of telephone numbers to be screened. Calls that originate from telephone numbers that are on the screened list will not be delivered to the Line. Maximum of 12 entries are allowed.

Call Transfer

This feature lets you transfer a live call to another phone (eg. Cell phone).

Call Treatment

Accessible via the My TalkBroadband portal, this feature allows you to setup different treatment rules for your incoming calls, based on their incoming caller ID.
Some of the options available:

Call Waiting

This feature alerts the Line subscriber who is involved in one call that there is another call coming in on the line. The alert is done via an audible tone that the Line subscriber hears when the new call arrives. The subscriber may use a switchhook flash (or Link button) to put the original call on hold and answer the new call. The subscriber may then use a switchhook flash to toggle between the two calls. If the Line subscriber chooses not to answer the second call, that call will receive the no answer' treatment assigned to the line (e.g. it will forward to voice mail if the line has a voice mailbox). Customers can temporarily suspend the Call Waiting functionality. Cancel Call Waiting is activated by dialing "*70" before placing a call. This will suspend Call Waiting for the duration of the next outbound call.

Visual Call Waiting

When you are having a phone conversation, Visual Call Waiting notifies you about an incoming call by 2 beeps. You will also see the caller's phone number on your phone's display. You can put one call on hold while you answer a second call. You may then alternate between the two. If additional callers try to reach you, they get a busy signal.

Conference Calling

Conference Calling (or 5-Way Calling) allows the subscriber to either conference in a third party to an existing call, or transfer the current caller to another number. To initiate a Call Transfer, the caller performs a switchhook flash (often using a "Link" button on the phone), and dials the 3rd party. The original caller is put on hold. The subscriber may carry on a private conversation with the 3rd party, or perform another switchhook flash to connect all parties (up to 5) in a conference call. If the subscriber goes onhook before the 3rd party answers, the original caller will be connected with the 3rd party (likely still in a ringing state). If the destination of the Call Transfer is a long distance call, the subscriber will be responsible for any toll charges, even if they subsequently drop off of the call. At any time, any of the called parties involved in a conference call may drop off, and the other two parties will remain connected.

Do-Not-Disturb

When activated, this feature allows you to re-direct all incoming calls to your voice mail. Your phone will not ring while this feature is in use.

Last Call Return

This feature allows you to retrieve the phone number of the last person who called your line. This feature can be used whether the last call was answered or missed.

My Home Phone Portal

This feature is an easy to use online tool that allows you to manage your phone service over the web from any internet connection.
With this portal you get access to enhanced features that allow you to:

Log onto https://myphone.primus.ca to enjoy these features

Privacy Guard

Privacy Guard forces the caller with masked or unavailable Caller ID to announce himself or enter a special 3-digit access number before you take this call.

Lift the handset and dial *11

You will have an option to:

Caller with unknown Caller ID will be forced to either enter an Access Code or record his/her name before you take the call

After hearing who is calling, you will have an option to:

Speed Dial

Customers can create up to 100 personal 2-digit speed dial codes. The Speed Dial menu provides step-by-step instructions. To program/modify a Speed Dial Code:

To use a Speed Dial Code:

Telemarketing Guard

Telemarketing Guard is an easy to use feature that automatically identifies phone calls from frequent, mass telemarketers, and can block the call, send the call to voice mail, or allow the call to proceed depending on your preference.

Voice Mail

Voice Messaging service provides a wide range of Voicemail and call handling capabilities. The service ensures that calls are not missed, as messages will be left in the subscriber's voice mailbox if they are unable to answer their phone. These voice mailboxes provide the customer with the ability to retrieve, reply, send and broadcast messages from any telephone. A password is used to ensure the privacy of all messages. Message Waiting Indication (via a lamp or an interrupted dial tone) is also provided. You can also access your voice mail via the Voice Mail tab of My Home Phone portal. From there you can see if you have got a new voice mail, listen to it, delete or forward to an e-mail address.You can also setup new voice mail notification to be sent to your e-mail or pager.