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Calling Cards

Troubleshooting and FAQs

Can I use my Calling Card to dial from an international location?

Yes. Your Primus Calling Card can be used from over 25 international locations.

Will I be billed at the same rates as I have if I called from my home?

No. When you use your Calling Card within Canada and to the US (excluding the Territories, Alaska, Hawaii and Mexico), the rate is 15¢ per minute. Click here for International Rates (these are our Calling Card rates for calling from Canada)

How will the Calling Card calls appear on my bill?

Calling Card calls will appear on your bill with the following details: when the call was made, the location from where the call was made and the destination number called.

What happens if I lose my Calling Card?

If your card is lost or stolen please call our Customer Care team immediately.