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Frequently Asked Questions (FAQ)

Your bills are monthly statements of your account activity. Your bill will show your amount due as well as the payments, refunds, discounts, credits and fees that are applied to your account during the billing period.

How are my services billed?

Your first bill may show charges on two lines. The first line will contain a partial fee for charges from your activation date to the end of the billing period. The second line will show the charges for the service for your next month. For more details on how to read your bill, click here.

When will I receive my next bill?

Primus will bill you monthly around the same time each month. So, if your current bill has a Statement Date of the 15th, you will get billed next month on or around the 15th day of the month.

Primus bills are only sent if your monthly charges are greater than $20, however, you will receive a minimum of one bill every 3 months.

Is electronic billing available?

Primus offers e-Billing, an electronic form of your monthly invoice. Save trees, cut down on paper clutter and much more by viewing your bills electronically. You can register for electronic billing through Primus e-Care. It’s an easy and convenient way to view your monthly bill via email.

If your email address changes, please log into e-Care to update your e-Billing details.

How to Read your Primus Bill

Click here to find help on how to read your Primus bill as well as frequently asked questions regarding any billing inquiries that you may have.

What payment options do I have?

There are several ways you can pay your monthly bill. Below is a list of options available to you.

Opt for pre-authorized payments

You can set up pre-authorized payments through Primus e-Care and your invoices will be paid automatically from your chequing or credit card account. This is one way to ensure you never miss a payment.

  • Pre-authorized credit card payments will be processed 7 days from your statement date.
  • Pre-authorized chequing account payments will be processed 15 days from your statement date.

One-time payments

Credit Card
Paying with your credit card can be done by using one of the following options:

  • Enroll into Primus e-Care and you can make a credit card payment on your account.
  • Contact us at 1-800-806-3273 and press 1 ‘For your account balance or to make a payment’. You will be able to listen to your current balance and make a payment using a credit card. This is available 24 hours a day, 7 days a week.
  • Or to speak to a live person and make a payment, contact us at 1-800-433-3325 (Monday to Thursday 8:00 am to 8:00 pm EST and Friday 8:00 am to 6:00 pm EST)

Online or telephone banking
Through online or mobile banking services, you can pay your invoices easily and in minutes. You just need to set up Primus as a ‘payee’ in your online banking profile. The payee name will appear as either Primus Telecommunications Canada or Primus Canada.

At a financial institute*
You may visit your local financial institution to make an over the counter payment. It takes 8 business days for Primus to receive and process the payment. The following institutes accept over the counter payments:

  • Bank of Montreal
  • Bank of Nova Scotia
  • Canadian Imperial Bank of Commerce
  • National Bank of Canada
  • Royal Bank of Canada
  • TD Canada Trust

*Please check with your local branch if the financial institute is not listed above.

By mail
Send cheques, payable to "Primus Management ULC", via postal delivery to:

P.O. Box 4662 Station A
Toronto, Ontario
M5W 5H4