Understanding your Primus bill

How to read your first bill

Welcome to Primus! Below you will find help on reading your first bill as well as FAQs to help with any inquiries that you may have. If you still have questions, please call
Customer Care at 1-800-806-3273.

please scroll over the blue dots to learn more.

1

    Your account number is used to access all your account information and is required to make any changes or updates.

3

  You will find important messages about your account and what’s new at Primus here. Additional information can also be found on the last page of your bill.

2

  The current account summary provides a quick look at your services as well as the current and previous months’ charges. You are not subscribed to any service that is showing $0.00.

4

      Total amount due on this invoice. If you are paying by cheque or money order, return the bottom portion of the bill with your payment. You can update your account information, pay your bills online and much more by registering for e-Care

5

  Amount due if you pay after the due date and an interest charge will apply. To prevent late payments, you can register for pre-authorized payment through E-Care, email us at customer.care@primustel.ca or call Customer Care at 1-800-806-3273. If you are paying by cheque or money order, return the bottom portion of the bill with your payment.

6

  If you have any questions about your account or services, Customer Care is available Monday – Friday 8am – 9pm EST and Saturday 8am – 5pm EST (Long Distance and Dial-Up Internet Customer Care is available Monday – Friday only).

7

  If you are registered for pre-authorized payment, the amount you will be charged will show here.