We’ll never miss an opportunity to talk about the many, many benefits of a cloud PBX system. Here are ten of our favourites.
Cost Savings
Your cloud PBX saves you money. It’s a budget-friendly alternative to other phone systems. It can turn your phone hardware expenses into operating expenses, instead of the dreaded capital expenditures.
Time Management & Efficiency
Your cloud PBX saves you time. As all devices are connected to the user and switching devices can be programmed with cool features such as “find-me follow-me,” no time is wasted. You can flip office calls from your desk phone to your soft phone and answer calls in transit.
Flexibility
Flexibility to work in the office. Flexibility to work from home. Flexibility to work from abroad. A cloud-hosted PBX empowers you to connect from anywhere in the world using your VoIP phone. The power of flexibility can also improve your reachability to customers.
Advanced Features
Thanks to advanced features such as a cloud-based platform, your provider can roll out feature upgrades remotely and you can add new service features immediately.
High-Definition Voice Calls
Your call experience can be enhanced with high-definition voice calls. You’ll never have to make do with a blurry Zoom meeting again. Also, a provider can equip you with a dedicated circuit for your voice traffic.
Flexibility to Scale Up (& Down)
As your company hires more employees or adds offices in different cities, you can add seats or remove them right away. And with a few easy clicks, you can easily integrate with any legacy system or device.
Enhanced Disaster Recovery & Redundancy
Cloud-hosted PBX is powered by the internet and controlled by your service provider. Typically, service providers have a highly redundant architecture with dedicated resources. Automatic and software-based failover implies that in the event of a natural disaster, servers can be spun up in minutes. City shut down thanks to a massive snow dump? All your work is on the cloud, and all your employees can access everything they need from home.
Real-Time Monitoring & Report Analysis
Businesses can get real-time data and monitoring of all the operations in their PBX. Data includes ongoing or missed calls, active or available agents, call rates, and subscription fees. The reporting tool not only collects data, but also organizes and presents it using statistical tools such as bar charts and other graphs.
Security
Cloud-hosted PBX solutions are generally more secure than in-house PBX systems. Your service provider handles all the software upgrades, firewall, and security patches. Even if your local network is compromised, VoIP providers have algorithms in place to prevent large volumes of unauthorized calls.
Unified Communications Enhancement
Communicate in the medium that best fits your message. Unified communications give your whole workforce access to chats, videos, voice, one-click meetings, presence, and much more.
