Check Availability Form
We're Here to Help
Internet 6
Internet 6
- Unlimited Internet usage
- Up to 6 Mbps download speed2
- Up to 1 Mbps upload speed
- 24/7 technical support
-
Internet 6Unlimited Usage
$54.95/mo. 1
Terms & Conditions 1
1Taxes extra. Offer is for a limited time. Available to new residential customers in serviceable areas only and is subject to change without notice. Cannot be combined with any other offer. Terms apply; see product webpage or call for full offer details. Prices shown above include the monthly service plan plus an equipment rental of $10.00/month. Equipment may be new or refurbished. One-time activation fee of $59.95 may apply.
2Internet service performance may vary due to your technical configuration, Internet traffic, server, your environment, simultaneous use of IPTV (if applicable), Internet traffic management practices and other factors. See the "Services" section of the Primus Terms of Service for details.
Frequently Asked Questions
-
Am I able to use multiple devices with my Primus Internet?
Yes, based on your Internet speed, multiple devices can connect to the Internet at the same time via a Wi-Fi network.
-
What equipment is required?
A Wi-Fi home gateway provided by Primus that is configured to work on our network is required for your Internet service. Equipment rental options are available and equipment may be new or refurbished.
-
When will my Internet service be active?
After your order has been placed, we will email you your service installation details. Your welcome kit will follow in the mail in approximately 5-7 business days.
-
Is a technician required to come to my home to install my new Primus Internet service?
If a technician visit is required you will be notified and an appointment time will be scheduled.
-
Do I need an active phone line for Primus internet service?
Primus internet does not require an active phone line.
-
I already own a modem; can I use the one I already have?
Gateway/modems must be leased through Primus as we only support modems that are configured to our network.
-
Will my existing Internet service be disrupted at anytime before my Primus Internet is activated?
After ordering, you will be contacted by a Primus representative who will instruct you on how to ensure you are not left without internet service when switching to Primus.
-
Will my alarm system work?
Primus Internet service should not interfere with your alarm systems. Follow up with your alarm service provider for more details.
-
Can I protect my Internet modem with a surge protector (Uniterrupted Power Supply)?
You can protect the electrical component of your system, just not the Cable Internet or DSL telephone line.
-
Where is Primus Internet Available?
Primus Internet is available across Canada, based on service availability.
-
What makes Primus different?
Primus offers great service and savings by bringing you more value for your money. Our customers enjoy unlimited internet, faster speeds, exclusive home phone features such as Telemarketing Guard, the My Home Phone portal, and more.
-
What is MyPrimus?
With MyPrimus you can conveniently manage your Primus account online. Simply register at MyPrimus.primus.ca. With MyPrimus you can:
- Access your Primus account 24 hours a day, 7 days a week
- Manage your services and add new ones
- Pay your bill online
- Update your billing address and phone number(s)
- Sign-up for e-billing to receive your monthly invoice by email
- Set-up preauthorized monthly payments
-
Why do I need to provide an email address?
A valid email address is required as you will receive activation correspondence through email. Rest assured your email information will not be sold or distributed to other organizations or companies.
-
How are my services billed?
Fees for most services are billed one month in advance, except for long distance charges which are billed after they are incurred. Your first invoice will contain a partial fee for services incurred from your activation date to the end of your first billing period plus the service fees for your next month. For more details on how to read your invoice, click here.
-
What details will my invoice include?
Your bills are monthly statements of your account activity. Your bill will show your amount due as well as the payments, refunds, discounts, credits and fees that are applied to your account during the billing period.
-
How will I receive my bill?
Primus offers electronic billing. If you do not have access to email we can offer paper billing.
-
When will I receive my next invoice?
Primus will bill you monthly around the same time each month. So, if your current invoice is dated on the 15th of the month, you will get billed next month on the 15th.
-
What payment options do I have?
You can pay for your Primus services in the following ways:
- At most financial institutions (online, in person or by phone)
- Pre-authorized payment
- Online through MyPrimus at MyPrimus.primus.ca
- Over the phone by credit card
- By mailing a cheque or money order Primus, PO Box 4662 STN A, Toronto, ON, M5W 5H4
-
My payments are pre authorized. Will I receive a bill?
Yes. When you sign up for pre authorized payments you will continue to receive an invoice from Primus before your payment due date. The invoice will contain details of your services within your billing period and you will have a chance to review charges before your pre authorized payment is processed.
View More FAQs
