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TalkBroadband - FAQ's
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What is TalkBroadband?
How is TalkBroadband different from my current phone service?
What do I need in order to use TalkBroadband?
How long after I subscribe to TalkBroadband will I get my TalkBroadband Starter Kit in the mail?
When will my TalkBroadband services start?
How long does it take to port a number over to you?
Do I have to cancel my contract with my current provider?
Is there a TalkBroadband contract?
How good does TalkBroadband sound?
Where can I get TalkBroadband service?
Can I get multiple phone lines with TalkBroadband?
What is the “Alternate Number” service?
Can the “Alternate Number” have different area code than my main TalkBroadband number?
Can I transfer my current phone number to TalkBroadband?
Will Primus be adding new TalkBroadband serviceable areas?
What do you mean by “selecting your area code”?
Can I use my internal home wiring to get TalkBroadband in the different rooms?
What additional equipment is required?
Will TalkBroadband work during a power outage?
Who currently subscribes to TalkBroadband service?
Where is TalkBroadband available?
Do the people I call have to subscribe to TalkBroadband service?
Does TalkBroadband work with all types of High Speed Internet connections?
I have a Lite service. Can I still take advantage
of TalkBroadband?
Can
I use your service over the dial-up Internet connection?
Does
TalkBroadband include 9-1-1 or 4-1-1 service?
Do
I need to know a lot about computers to use TalkBroadband
service?
Do
you have to have a computer to have TalkBroadband?
Do
I need to turn my computer on to use TalkBroadband?
Can
I still use my computer while I am using TalkBroadband
to talk on the phone?
Can
I keep TalkBroadband service if I move?
What
happens to my service if I move?
Can
I keep the service if I travel?
Can
I use fax with your service?
Is
there an additional cost for using a fax service?
How is TalkBroadband
different from my current phone service?
TalkBroadband works virtually the same way as your local phone service with your local telephone company. TalkBroadband has a wide selection of features; it can be used with a standard phone handset, and is much less expensive than your current telephone company.
TalkBroadband works virtually the same way as your local phone service with your local telephone company. TalkBroadband has a wide selection of features; it can be used with a standard phone handset, and is much less expensive than your current telephone company.
Do I have
to cancel my contract with my current provider?
There is no need to cancel with your current phone company. Once you have transferred your phone number to Primus and you are connected to TalkBroadband and your phone rings, your phone service with the previous company should automatically cancel. It is important that you do not cancel traditional phone service until your phone is ringing with TalkBroadband.
There is no need to cancel with your current phone company. Once you have transferred your phone number to Primus and you are connected to TalkBroadband and your phone rings, your phone service with the previous company should automatically cancel. It is important that you do not cancel traditional phone service until your phone is ringing with TalkBroadband.
What is
the “Alternate Number” service?
As a TalkBroadband customer you can select up to three (3) additional phone numbers, attached to the same phone line. When anyone calls your Alternate Number, your phone will ring differently, compared to your main TalkBroadband phone number. This service could be used to indicate calls to different members of the household, as incoming fax line or (unique to TalkBroadband) to let your family and friends from out of town to call you locally (see the question below). Outgoing calls are billed as if made from your main TalkBroadband phone number.
Alternate numbers are currently are available from:
As a TalkBroadband customer you can select up to three (3) additional phone numbers, attached to the same phone line. When anyone calls your Alternate Number, your phone will ring differently, compared to your main TalkBroadband phone number. This service could be used to indicate calls to different members of the household, as incoming fax line or (unique to TalkBroadband) to let your family and friends from out of town to call you locally (see the question below). Outgoing calls are billed as if made from your main TalkBroadband phone number.
Alternate numbers are currently are available from:
Can I transfer
my current phone number to TalkBroadband?
Yes. You can transfer your existing landline phone number to TalkBroadband if you are within serviceable areas of Victoria, Vancouver, Calgary, Edmonton, Winnipeg, London, Windsor, St. Catharines, Hamilton, Kitchener, Waterloo, Mississauga, Brampton, Toronto, Oshawa, Ottawa, Gatineau/Hull, Montreal, Quebec City and Halifax.
Yes. You can transfer your existing landline phone number to TalkBroadband if you are within serviceable areas of Victoria, Vancouver, Calgary, Edmonton, Winnipeg, London, Windsor, St. Catharines, Hamilton, Kitchener, Waterloo, Mississauga, Brampton, Toronto, Oshawa, Ottawa, Gatineau/Hull, Montreal, Quebec City and Halifax.
What do
you mean by “selecting your area code”?
As a TalkBroadband customer you are not limited to the local area code of the place you live any more. You can select any other area code that is within TalkBroadband service area. For example, you could live in Vancouver or Orangeville and select a Toronto phone number (416 area code). This means that all your calls to Toronto as well as all calls to you from Toronto will be considered local (not long distance). Click here to see which area codes are available.
As a TalkBroadband customer you are not limited to the local area code of the place you live any more. You can select any other area code that is within TalkBroadband service area. For example, you could live in Vancouver or Orangeville and select a Toronto phone number (416 area code). This means that all your calls to Toronto as well as all calls to you from Toronto will be considered local (not long distance). Click here to see which area codes are available.
Can I use
my internal home wiring to get TalkBroadband in
the different rooms?
If you have a Cable High Speed Internet connection, this may well be possible. Click here for the TalkBroadband Home Wiring Guide.
If you have a Cable High Speed Internet connection, this may well be possible. Click here for the TalkBroadband Home Wiring Guide.
Will TalkBroadband
work during a power outage?
No, but if you buy a small uninterruptible power supply (UPS), also known as a continuous power supply (CPS) it will continue to work. It is important if you need 911 access during power outages. You can purchase UPS at any computer store for as low as $20.00.
No, but if you buy a small uninterruptible power supply (UPS), also known as a continuous power supply (CPS) it will continue to work. It is important if you need 911 access during power outages. You can purchase UPS at any computer store for as low as $20.00.
Who currently
subscribes to TalkBroadband service?
TalkBroadband is ideal for a wide range of High Speed Internet users.
For example, families with children who need a cost-effective solution for additional phone lines, Cable High Speed Internet and cell phone users who would like to replace their landline service or people who have family and friends in other parts of Canada.
TalkBroadband is ideal for a wide range of High Speed Internet users.
For example, families with children who need a cost-effective solution for additional phone lines, Cable High Speed Internet and cell phone users who would like to replace their landline service or people who have family and friends in other parts of Canada.
Does TalkBroadband
work with all types of High Speed Internet connections?
TalkBroadband can work with virtually any always-on High Speed Internet service: DSL, DSL Lite or Cable modem. As well, TalkBroadband will work with most wireless ISPs. Most common wireless and wire line ISPs include Bell Sympatico, Rogers Cable, Shaw Cable, Telus, Videotron, Look and, of course, Primus.
TalkBroadband can work with virtually any always-on High Speed Internet service: DSL, DSL Lite or Cable modem. As well, TalkBroadband will work with most wireless ISPs. Most common wireless and wire line ISPs include Bell Sympatico, Rogers Cable, Shaw Cable, Telus, Videotron, Look and, of course, Primus.
Does TalkBroadband
include 9-1-1 or 4-1-1 service?
9-1-1 and 4-1-1 service is available to TalkBroadband subscribers.
There are several important factors to consider regarding the impact of this service on your emergency calls. The type of 9-1-1 Service available to you depends on where and how you use your TalkBroadband service. Please see details here.
9-1-1 and 4-1-1 service is available to TalkBroadband subscribers.
There are several important factors to consider regarding the impact of this service on your emergency calls. The type of 9-1-1 Service available to you depends on where and how you use your TalkBroadband service. Please see details here.
Do
you have to have a computer to have TalkBroadband?
No. A computer is not necessary. You do need to have High-speed internet account. (DSL or Cable). We ship you a gateway that you plug your phones into. If you do have a computer you may plug the Ethernet connection into one of the open ports on the TalkBroadband gateway.
No. A computer is not necessary. You do need to have High-speed internet account. (DSL or Cable). We ship you a gateway that you plug your phones into. If you do have a computer you may plug the Ethernet connection into one of the open ports on the TalkBroadband gateway.
Can
I keep the service if I travel?
Yes. In most of the cases you can keep your service and your phone number when you travel, domestically or abroad. Just plug your Gateway into a High Speed Internet connection at your new location – and you are ready to go. All your calls will be treated the same way as if made using TalkBroadband at your home. For example, if you travel from Toronto to Montreal or Hong Kong, you can take your service with you, plug into High Speed internet there, and make calls as if you were still in Toronto (i.e. people could still reach you at your 416 # or you can call their 416 # and neither party would be charged long distance). Due to the different network setup, there are cases when the service cannot be used in a new location. Click here for more details.
Yes. In most of the cases you can keep your service and your phone number when you travel, domestically or abroad. Just plug your Gateway into a High Speed Internet connection at your new location – and you are ready to go. All your calls will be treated the same way as if made using TalkBroadband at your home. For example, if you travel from Toronto to Montreal or Hong Kong, you can take your service with you, plug into High Speed internet there, and make calls as if you were still in Toronto (i.e. people could still reach you at your 416 # or you can call their 416 # and neither party would be charged long distance). Due to the different network setup, there are cases when the service cannot be used in a new location. Click here for more details.
Can I use fax with your service?
Yes. A fax machine will work with TalkBroadband service. Please note: a lower speed Internet service (DSL Lite or Cable Basic) will not support faxing. Please also note that faxing over TalkBroadband is a ‘best effort’ service and will actually depend on the quality of your internet connection.
Yes. A fax machine will work with TalkBroadband service. Please note: a lower speed Internet service (DSL Lite or Cable Basic) will not support faxing. Please also note that faxing over TalkBroadband is a ‘best effort’ service and will actually depend on the quality of your internet connection.